WHAT WE DO
We assist and take care of all your operational IT, Apps & technology needs as quickly as possible so your business can run smoothly and you can just focus on your priorities.
We work remotely, which means you are just a phone call away from having your problem fixed!
Our dynamic and dedicated support team operate on an online support platform making it very transparent and flexible for our clients. We have full-time staff members spread around the globe, fully equipped and focused on ensuring best outcomes for the clients. At the same time, this allows us to scale in line and keep on track with the demand from our clients and their expectations.
OUR SERVICES
We support 50+ applications including:
CHOOSE YOUR PLAN
Month to Month Agreement
*ONBOARDING FEE APPLIES ON TOP OF ALL PACKAGES*
NOT FOR PROFIT
A$109one user per month
- Includes:
- Unlimited requests per user
- 24-hour support
- Detailed notes on every job
- 8-hour response time
- 1 request at a time
BUSINESS
A$129one user per month
- Everything in 'Not for Profit' and:
- Domain and email maintenance
- Windows and application updates
- Anti-virus management
- Backup monitoring
- Quality assurance on random requests
- 4-hour response time
BUSINESS PLUS
A$229one user per month
- Everything in 'Business' and:
- SharePoint: 30 minute quick fixes
- Quality assurance on all requests
- 2-hour response time
- 3 requests at a time
- Onsite Support
12 Month Agreement
*ONBOARDING FEE APPLIES ON TOP OF ALL PACKAGES*
NOT FOR PROFIT
A$89one user per month
- Includes:
- Unlimited requests per user
- 24-hour support
- Detailed notes on every job
- 8-hour response time
- 1 request at a time
BUSINESS
A$109one user per month
- Everything in 'Not for Profit' and:
- Domain and email maintenance
- Windows and application updates
- Anti-virus management
- Backup monitoring
- Quality assurance on random requests
- 4-hour response time
BUSINESS PLUS
A$209one user per month
- Everything in 'Business' and:
- SharePoint: 30 minute quick fixes
- Quality assurance on all requests
- 2-hour response time
- 3 requests at a time
- Onsite Support
OUR CLIENTS
FAQS
My current plan doesn’t really work for me. Can I change plans?
Yes. As soon as you decide to switch, you can let us know. We will change your plan on the first day of the next month.
Can I cancel my plan?
Yes. Let us know as soon as possible, and your subscription will be cancelled as of the first day of the next month.
Some of your plans have quality assurance of requests. What does that mean?
It refers to an independent quality check. A technician from team A does the work, and a technician from team B confirms if it was done correctly. It is our way of knowing if we have completed the job successfully.
Will you come to my office to solve a problem?
No. We have a fully operational system in place that allows us to solve your problems remotely. That way you don’t have to wait for us to arrive at your office – we can start working on your issue right away.
