WHAT WE DO
We assist and take care of all your operational IT, Apps & technology needs as quickly as possible so your business can run smoothly and you can just focus on your priorities.
We work remotely, which means you are just a phone call away from having your problem fixed!
Our dynamic and dedicated support team operate on an online support platform making it very transparent and flexible for our clients. We have full-time staff members spread around the globe, fully equipped and focused on ensuring best outcomes for the clients. At the same time, this allows us to scale in line and keep on track with the demand from our clients and their expectations.
We integrate with all the best third party applications including:
CHOOSE YOUR PLAN
- Unlimited requests per user
- 24-hour support
- Detailed notes on every job
- 8-hour response time
- 1 request at a time
- Everything in 'Starter' and:
- Domain and email maintenance
- Windows and application updates
- Anti-virus management
- Backup monitoring
- Quality assurance on random requests
- 4-hour response time
- Everything in 'Business' and:
- SharePoint: 30 minute quick fixes
- Quality assurance on all requests
- 2-hour response time
- 3 requests at a time
We are built to supercharge your I.T help desk!
I approached Lucas Meadowcroft and CROFTI because we wanted get a lot more flexibility in our daily work by not having to be at office, continually emailing files to each other and so on.The Clarity Coach is an Australian owned company based in Brisbane.CROFTi helped me by fixing our Office 365 (which had been poorly set up by someone else), moving us to SharePoint so we could work form anywhere.The result was we are saving about $15,000 per year in wages and rent, plus I have more time for the important things.One thing I liked was their ability to understand what we needed and suggest simple solutions.I found the experience almost effortless.I would recommend Lucas Meadowcroft and CROFTi to people who need to improve their work processes that use any software.
CROFTi has helped me by providing advice and assistance in dealing with third party software providers, infrastructure upgrades and ongoing IT support across all of our campuses. Lucas has provided outstanding advice, assistance and solutions and provides efficient resolutions to any problems that arise. One thing I like is their friendly service with an understanding of our company and our goals and challenges enabling the provision of timely advice and support tailored to our needs without being “sold” to. I have found the experience dealing with Lucas and CROFTi to be much easier and effective than I have previously experienced with other IT firms and contractors. I would recommend Lucas Meadowcroft and CROFTi to people who need an effective IT setup for their business that provides solutions to ongoing problems and/or improvement to streamline internal systems and procedures to improve business outcomes and capabilities.
I own and operate a backpackers in the heart of Brisbane. We approached Lucas Meadowcroft and CROFTito help with our lT issues which include, implementation of Office 365, online management software, hardware audit and free WlFl access for our guests. CROFTi helped my business by identifying our lT needs and matching this with appropriate products. The implementation was seamless and we receive ongoing support from CROFTi when required. As a result, we have increased our turnover of rooms and now have greater flexibility in managing the business. Lucas and his team meet timelines and clearly articulate the process without using any “lT jargon” I would highly recommend Lucas Meadowcroft and CROFTi to any business who want to manage their lT needs now and into the future.
Managing my business and being totally inept at computers, I need good advice and help if I have IT problems. I recently had issues with my laptop that persisted for 3 months. I did have an IT consultant but the problem wasn’t resolved and it cost me money on excessive data usage, hours lost having the computer monitored and tinkered with and all the frustration that goes with that. Finally I made a call to Crofti and their expertise sorted me out same day. I know computers will always have glitches so I now have Crofti’s fixed cost monthly help plan. Thanks Crofti!
My current plan doesn’t really work for me. Can I change plans?
Yes. As soon as you decide to switch, you can let us know. We will change your plan on the first day of the next month.
Can I cancel my plan?
Yes. Let us know as soon as possible, and your subscription will be cancelled as of the first day of the next month.
Some of your plans have quality assurance of requests. What does that mean?
It refers to an independent quality check. A technician from team A does the work, and a technician from team B confirms if it was done correctly. It is our way of knowing if we have completed the job successfully.
Will you come to my office to solve a problem?
No. We have a fully operational system in place that allows us to solve your problems remotely. That way you don’t have to wait for us to arrive at your office – we can start working on your issue right away.